Returns & Exchanges

Due to the perishable nature of our tropical fruits and gourmet food products, we strive to ensure every order arrives in peak condition. If your shipment is damaged or unsatisfactory, please contact us within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Immediately upon arrival, open your package and inspect all perishable items for freshness or any damage sustained during transit.

• 2.
  Document Issues

  If there are any concerns, take clear photos of the product and the shipping label to help our team process your claim efficiently.

• 3.
  Contact Support

  Email our customer service team at info@robertishere.com with your order number and the documentation within 24 hours of receipt.

• 4.
  Resolution Process

  Our team will review your request to provide a replacement, store credit, or refund depending on the specific condition of the food items.