Frequently Asked Questions
Everything you need to know about our fresh tropical fruits and farm-to-table treats.
How do you ensure the freshness of tropical fruits during shipping?
We hand-select our produce at the peak of ripeness and use specialized insulated packaging and expedited shipping methods to ensure your fruit arrives fresh and ready to enjoy.
When will my order be shipped?
To avoid transit delays over weekends, we typically ship orders on Mondays, Tuesdays, and Wednesdays. You will receive a tracking number via email as soon as your package leaves our farm.
Do you offer international shipping for your preserves and honey?
Currently, we ship our world-famous milkshakes and fresh produce within the United States only, but select non-perishable items like jams, jellies, and honey can be shipped to a limited number of international destinations.
What is your return policy for perishable food items?
Due to the nature of fresh produce, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery with photos for a replacement or refund.
Can I customize a fruit basket for a gift?
Yes! We offer a variety of customizable gift baskets. You can select specific tropical fruits, nuts, and local Florida treats to create a personalized gift for any occasion.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and Google Pay for a secure checkout experience.